Contact the Melabet editorial desk

This page is the single entry point for the Melabet editorial team. We write, edit and update the guides published on this domain. Account activity and free-spin enrolment belong to the operator; the sections below explain which requests we can realistically help with and which need to go through the Melabet operator chat.

Editorial topics we handle

Write to us when the issue concerns the content: unclear market explanations, outdated mentions of a promotional mechanic, broken links, typos, and new topic suggestions. We also welcome feedback on responsible-gambling wording — if a paragraph sounds too upbeat about free spins or a football boost feels too promotional, tell us. That kind of report is prioritised.

Topics the operator handles

Anything touching the account belongs to Melabet support: deposits that did not credit, withdrawals in pending, bonus and free-spin wagering disputes, KYC document reviews, settled bets you disagree with, limits, self-exclusion, and closure. Use the operator’s live chat or email from inside the logged-in account area. We cannot see any of that from the editorial side.

How to reach the editorial team

Email the address printed in the support column of every page footer ([email protected]). Please tag the subject: article, report, responsible gambling, press or privacy. When you refer to a specific page, paste the URL — it cuts out the back-and-forth we would otherwise need.

The line "Operator assistance" in the footer is a pointer to the operator chat. Use it for money, ID and free-spin matters; it is the right door, not a backup one.

Language, time and tone

We reply in English and work on East Africa Time. Weekend and after-hours messages are answered the next working day. All messages are read by a person, so we ask for one thread per topic and reasonable patience for a response within two working days.

Press and privacy

Press interviews and partnership ideas take the same mailbox with press in the subject. Data-protection requests use privacy. The procedure is detailed in our privacy policy, which is a good first read for any access, correction or deletion question.